Shipping policy
š¦ Shipping & Delivery Policy
Thank you for shopping at Mondodo Shop! We are committed to providing fast and reliable shipping so you can enjoy your purchases as soon as possible. Please read our shipping policy carefully.
1. Processing Time
- All orders are processed within 1ā3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed the next business day.
- Please note that processing time does not include shipping time.
2. Shipping Methods & Delivery Time
We currently ship via Huahan Logistics (åēæ°ē©ęµ) and standard international shipping. Estimated delivery times are as follows:
| Order Weight | Shipping Method | Estimated Delivery |
|---|---|---|
| Up to 150g | Standard Shipping | 10ā15 business days |
| 151gā600g | Standard Shipping | 12ā18 business days |
| 601gā1000g | Standard Shipping | 15ā20 business days |
| Over 1kg | Standard Shipping | 18ā25 business days |
Please note that delivery times are estimates and may vary due to customs delays, local holidays, or unforeseen events.
3. Shipping Fees
- Shipping costs are calculated at checkout based on the weight and destination of your order.
- Free shipping promotions may apply for certain products or order amounts.
4. Order Tracking
- Once your order is shipped, you will receive a tracking number via email.
- You can track your order on the Huahan Logistics website or via your email link.
5. Customs, Duties & Taxes
- Customers are responsible for any customs fees, import duties, or taxes applied by their country.
- We are not responsible for delays caused by customs clearance.
6. Lost or Damaged Packages
- If your package is lost or arrives damaged, please contact us at [your email] within 7 days of receiving your order.
- We may require photos of damaged items or packaging for claims.
- We will work with the carrier to resolve the issue and ensure you receive a replacement or refund.
7. Address Accuracy
- Please make sure your shipping address is accurate and complete.
- Mondodo Shop is not responsible for delays or lost packages caused by incorrect or incomplete addresses.
8. International Shipping Notice
- International orders may experience longer delivery times due to customs inspections or local delivery schedules.
- Tracking updates may be limited once your package leaves China.